Shipment Policies

*Please read our term & conditions well before placing an order. Thank you!

We send parcels on every weekdays. Customers can receive the products in 2-4 business days (domestic Finland) / 4~7 business days (Nordic countries) from the date payments are paid successfully. If the delivery time is longer than usual (for some reason), we will notify customers by e-mail/text message

@ We send parcels  to ALL cities/provinces in Finland by POSTI. In Finland, customers can choose to collect the parcels from the nearest Posti Outlet/ Smartpost OR Home Delivery.

Domestic Finland delivery fee are as following ( VAT 24%):

Dry Food Only (pick up from Posti outlet/ Smartpost): 6.9€ (Order value up to 69€)

Dry Food Only (pick up from Posti outlet/ Smartpost) : 8.9€ (Order value from 69.01€ upward)

Frozen Food Only (pick up from Posti outlet/ Smartpost): 8.9€ (Order value up to 69€)

Frozen Food Only (pick up from Posti outlet/ Smartpost): 9.9€ (Order value from 69.01€ upward)

Mix Dry Food+ Frozen Food+ Fresh Products (pick up from Posti outlet/ Smartpost): 11.9€

Home Delivery (domestic Finland) for Dry Food Only: 17.8€ (Order value up to 69€)

Home Delivery (domestic Finland) for Dry Food Only: 20.8€ (Order value from 69.01€ upwards)

Home Delivery (domestic Finland) for Mix Dry + Fresh+ Frozen Products: 22.8€

*Note: 

-We charge more for shipping frozen food because frozen food need to be sent in white foam boxes (with ice bottles)  in order to keep the food unmelted.

-It takes about 2-4 working days for Posti to deliver the parcels. Customers take THEIR OWN RISK when ordering frozen food. We DO NOT REFUND for melted frozen products.

-We TRY OUR BEST to help the frozen products less melted as possible by sending them to Posti on Mondays/ Tuesdays/ Wednesdays so the boxes are not delayed in Posti over the the weekends

**To Åland Island (Dry Food Only)

-13.9€ (Order value up to 79€)

-17.9€ (Order value from 79.01€ upward)

Customers can also choose to pick up the parcels from our store. There is no fee other than product price for this option.

@ We send parcels to ALL cities/provinces of Nordic countries (Denmark, Sweeden, Norway, Iceland)  by Postnord. Customers pick up the parcels from the Pordnord service points.

Dry food Only (pick up from Postnord service points): 11.9€ (Order value up to 59€)

Dry food Only (pick up from Postnord service points): 18.9€ (Order value from 59.01€ upward)